Mostbet88

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General Terms

INTRODUCTION TO GENERAL TERMS AND CONDITIONS
1. Mostbet88.com (hereinafter – “Website”) is owned and operated by Svideloco N.V. (hereinafter – “the Company”), a company registered and established under the Law of Curacao, registration number 161541, registered address: Trias Building, Hanchi Snoa 19, Willemstad, Curacao.
2. Svideloco N.V. is licensed and regulated by The Curacao Gaming Control Board.
3. License: OGL/2024/421/0223
4. In certain jurisdictions Svideloco N.V. is using NEVADIN LIMITED (a company registered and established under the Law of Cyprus, registration number: HE 433770, registered address: Agias Zonis & Thessalonikis, NICOLAOU PENTADROMOS CENTER, Floor 10, Flat/Office 1001A, BLOCK B, 3026, Limassol, Cyprus) as a payment agent.

BASIC CONCEPTS AND TERMINOLOGY
1. The General Terms and Conditions are a lawful agreement between an account owner (user / player) and the Company. All account owners registered at Website should act in accordance with the General Terms and Conditions.
2. Before you start playing, you must register a player account.
3. An account at Website is an account belonging to its owner (hereinafter – “the Client”) for honest execution of normal commercial transactions between the Client and the Company and for betting money or engaging in other gambling-related activities.
4. As part of the registration process, once choosing "Create new account/Register" you (the Client) have read and accepted these terms and conditions. By choosing that, you (the Client) are bound by the Company's rules and regulations, and Privacy Policy posted on the Website.
5. Please mind the fact that each game at Website has its own rules and conditions.
6. Clients must use all the services provided by the Company in accordance with the General Terms and Conditions and applicable restrictions.
7. The text of the General Terms and Conditions is in English, which has legal force. The translation of the General Terms and Conditions into any other language is carried out for information purposes only. In case of any inconsistency or discrepancy between the English language text and any other language version, the text of the General Terms and Conditions in English shall prevail.
8. In the event of any conflict between these General Terms and Conditions and any other document attached to these General Terms and Conditions by reference or posted on the Website these General Terms and Conditions shall prevail.
9. The Company reserves the right to terminate/change the General Terms and Conditions, rules and regulations, and Privacy Policy at any point and time. With respect to you (the Client) the Company will strive to make a reasonable effort to inform you about any changes.
10. The Client holds all responsibility to periodically check and update himself with the General Terms and Conditions. The Company advises all clients to keep themselves informed as frequently as possible. All bets will be recorded according to the time they are placed and will be subject to the relevant version of the General Terms and Conditions in effect.

CREATE AN ACCOUNT
1. You cannot participate in a game for money unless that you are an account owner. To be registered as a Client (to create player account), you must register personally and submit an application for registration. Only an individual can be an account owners.
2. You can create an account in several ways:
  1. by pressing Registration button and following the on-screen instructions;
  2. by using other means proposed by the Company from time to time.
3. Your account will be managed by the Company and/or its affiliate and/or another company you entered into the contract with.
4. You must provide us with personal data during registration, which includes your full name and date of birth, as well as contact details, address, phone number and email (hereinafter - "Personal data"). To modify your Personal data, you can contact our Customer support or just use the My Profile tab in your account. The Company may suggest other means to edit personal data from time to time.
5. An individual applying for account registration warrants and represents not to be under the age of eighteen (18) years. Minors cannot register as a Client/player. The Company will request valid identification showing that the individual is over eighteen (18) years of age or the applicable legal age of majority as stipulated in the jurisdiction of your residence (identification documents which must be submitted include: copy of a valid identity card, passport or driving licence) and reserves the right to request additional proof of age and perform additional checks in order to verify the information provided.
6. By applying for account registration, the Client confirms that he/she is aware that bets are not accepted:
  1. from individuals who have not reached the age of eighteen (18) years at the time of accepting the bet;
  2. from individuals who participate in the events on which bets are placed (athletes, coaches, referees, club owners or officials or anyone else who is able to influence the outcome of the event), as well as from those who act on their behalf;
  3. from individuals who represent the interests of other gambling/betting companies;
  4. from individuals who have exercised the right of Self-Exclusion, including those who have exercised the right of Self-Exclusion within 12 months preceding the date of registration of the player account on Website;
  5. from individuals using player accounts that do not personally belong to them;
  6. from individuals acting on their own behalf (via their account), but for the benefit of third parties, including those who place bets using third party funds;
  7. from individuals who have provided incorrect information about themselves as a Client during registration and/or authentication;
  8. from individuals who have two or more player accounts (multiple registration) on Website (only one Client account is allowed);
  9. from incapacitated individuals;
  10. from individuals who are residents and/or live in prohibited territories, and individuals who use bank cards and/or the payment services of banks/credit organizations in prohibited territories, determined in accordance with these General Terms and Conditions;
  11. from individuals who have been identified by the Company or any other participant of the gambling market as a problem gambler (including those who have a tendency for compulsive gambling);
  12. from individuals who place bets using monetary funds received from any illegal activity and/or who place bets to launder money;
  13. from individuals who, based on their inner beliefs, consider that the services provided by the Company are offensive, unacceptable, unfair and/or obscene;
  14. from individuals whose account was previously deleted by the Company (regardless of the grounds for which the account was deleted);
  15. from other individuals whose participation in the agreement with the Company is prohibited by the applicable law.
7. Clients should be aware of any laws or bylaws which prohibit online gambling and/or online gaming active or relevant to their place of residence. Should this be the case the Client WILL NOT ACCESS to Website at any time if the Client is:
  1. Located within the residence of a jurisdiction that prohibits gambling;
  2. A citizen of a nation or nation-state that strictly prohibits gambling;
  3. Is a citizen of the following countries or jurisdictions: Afghanistan, Albania, Angola, Australia, Bahamas, Botswana, Cambodia, Cyprus, Curacao, Aruba, Sint Maarten, Bonaire, Sint Eustatius, Saba, Dutch West Indies, Statia, France, Germany, Guyana, Hong Kong, Iran, Iraq, Israel, Kuwait, Myanmar, the Netherlands, North Korea, Panama, Papua New Guinea, Singapore, Spain, Sri Lanka, Taiwan, Trinidad and Tobago, Union of Comoros, the United Kingdom, the United States of America, Yemen, Zimbabwe, and All FATF Blacklisted countries, any other jurisdictions deemed prohibited by regulatory authority.
8. The Client further accepts and agrees with the Сompany that:
  (a) It is the Client's sole responsibility to ensure that he/she is compliant with the national and/or local laws before entering registration on Website or placing bets for that manner. The Company encourages its Clients to seek legal advice prior to registering or placing bets. Should a Client breach a national or local law, the Company does not hold any responsibility pertaining to any such matters.
9. The Client agrees that he/she may not represent himself/herself as an agent or affiliate of the Company, without a prior written statement from the Company. In accordance, the Client will in no way market, advertise, promote, or publicize the Company, without prior written consent from the Company.
10. In some cases, the Company has the right to request video verification from the Client. If the Client does not pass the verification procedure at an agreed time with the representative of the Company, or does not pass the verification procedure via automated document and face verification system within the timeframe, the Company reserves the right to refuse to register (create) the player account for the Client and/or cancel all winnings and close the account without the right to recovery.
11. By creating an account, you agree to provide only reliable information about yourself, such as your name and other personal information. You also agree not to create duplicate accounts; each Client is only permitted to create one. The account cannot be duplicated using any other person, family, address (postal or IP), or email address associated with the device. Accounts other than the primary account are considered duplicates.
12. The Client understands and confirms that the familiarization and acceptance of these General Terms and Conditions does not require the Client's handwritten signature on these General Terms and Conditions or any other document. The Client's acceptance of these General Terms and Conditions shall be registered by the Company electronically.
13. The Company promotes gambling as an enjoyable leisure activity, and believes that gambling is appropriate providing that the Client stays in control and plays responsibly.

ACCOUNT MANAGEMENT
1. The Company may at its discretion at any time:
  1. reject you request to create an account;
  2. block an existing Client’s account without preliminary notice;
  3. reject deposits without explanations;
  4. request any documents/ any additional documents at any time to verify the identity of an account owner. The Company has the right to suspend the account until the Client provides necessary documents;
  5. request video verification from the Client at any time. If the Client does not pass the verification procedure at an agreed time with the representative of the Company, or does not pass the verification procedure via automated document and face verification system within the timeframe, the Company reserves the right to suspend the account until the Client performs necessary actions;
  6. store and manage Clients' funds in accordance with generally accepted financial management principles for such funds;
  7. block a Client account, confiscate funds or reject claims if an account owner directly or indirectly violated the Company's policies published on the Website or is caught or suspected of conducting illegal activities (violated a law in vigor or other regulations, the rights of a third party);
  8. suspend or block access to some or all games, promotions, prize drawings or other services, if there's a legitimate reason to believe that a Client account is used, has been used or will be used to carry out fraud or any other illegal activities;
  9. suspend or block access to the services of the Company, confiscate funds if there are reasons to believe that a Client is cheating or attempting to harm (in any way) the client base or the Company software;
  10. suspend or block access to the Website if there are reasons to believe that a Client is using AI to play on the Website or trying to team up with another player or group of players. By registering on the Website, a Client agrees to play in accordance with the principles of fair play, otherwise, he/she will have an undeniable advantage in a game over other players.
  11. temporarily suspend or block access to the services of the Company, void all wagers and withhold or decline payment(s) or refund deposits, forfeit or confiscate funds available on a Client account if its owner is found or suspected cheating/collusion/fraud/abuse. Cheating may involve (but is not limited to) further actions:
    1. the Client at the time of wagering/betting had information about the result (outcome) of the event;
    2. the Client was able to influence the outcome of the event, being a direct participant of the match (athletes, referees, coaches, etc.) or an individual acting on their behalf and in any other way;
    3. collusion/syndicate betting: Collusion is defined as two or more players sharing and using their combined knowledge in an effort to gain an advantage over other players. Clients may not communicate, in any form, with another Client to offer an opinion related to the game being played. The bets are placed by a group of players acting in concert (syndicate) and/or by a Client acting in concert with other players and/or third parties, including for the purpose of circumventing the restrictions established by the Company (including any contractual arrangements) are prohibited. The Company reserves the right to consider any collusion or attempt to collude between players as a material breach of these General Terms and Conditions;
    4. account sharing and/or third-party account usage;
    5. rating manipulation: Client intentionally losing games to keep their rank at a lower level than it would otherwise be;
    6. exploitation of a fault, loophole or error in Company’s software or software of any third parties;
    7. extracting player profiles: it is prohibited to use any information about the history of actions of other players, including information from third-party sources, to obtain an advantage against any player;
    8. money-dumping: Money-dumping occurs when any player intentionally loses to transfer his or her money to another player;
    9. the Client has multiple accounts (multiple registration);
    10. the Client, according to the Company, used software or technical equipment to automate the wagering/betting process, and/or used software that affects and/or is able to effect the wagering/betting process, and/or used AI/BOTs/Real Time Assistance (RTA) tools to play on the Website. All Client actions taken on the Website must be Client-generated without assistance;
    11. the Client used any fraudulent methods of obtaining information or avoiding the limits and restrictions set by the Company, as well as any external factors that, in the opinion of the Company, may be deemed fraudulent and/or provide an unfair advantage;
    12. the Client engages in arbitrate betting;
    13. the Client has used multi sessions (multiple simultaneous sessions from a single account);
    14. the Client is abusing loyalty programs and/or bonus programs;
    15. the Client has requested chargeback (in accordance with the International Payment Systems rules) or otherwise denies making a deposit and/or paying for the Services of the Company and/or wagering/placing bets;
    16. the Client performs other actions that the Company may deem fraudulent and/or in violation of these General Terms and Conditions.
2. The Company guarantees:
  1. safe and proper management of Client funds;
  2. collection, storage and management of personal data of Clients in accordance with the privacy law and Privacy Policy;
  3. storage of Client funds in a separate bank account.
3. The Company is not a financial institution and does not charge interest on Client funds.
4. The Clients confirm/agree that all actions made in their account are performed by them personally. The Client is not entitled to transfer access to Client’s account to third parties and is responsible for keeping authorization details secret from third parties. The Client is solely responsible for the security of Client’s account name and password, and all activities that occur under Client’s account name and password. In no event will the Company be liable for any loss the Client suffers as a result of any unauthorized use or misuse of Client's login details. The Company is not required to maintain account names or passwords.
5. The Company may, at its sole discretion, modify or supplement any product or service (including any offered bets/limits) available on the Website at any time in order to ensure the continued operation of the Website, without affecting actions already made by the Clients at the time of modification. The Company may restrict access for all or certain Clients to the Website or to specific Website sections to perform technical maintenance and/or supplement/modify the products offered on the Website.
6. It is prohibited for the Clients:
  1. to transfer funds from one account to another;
  2. to use payment methods of third parties.
7. Without prejudice to any other rights the Company may have according to any laws, regulatory acts, policies and provisions of these General Terms and Conditions the Company, reserves the right to suspend an account for the period needed to fulfill a chargeback or refund request. Upon receipt of a chargeback/refund request, the Company will send a notification about its processing to the e-mail address indicated in the account details. This is to confirm the identity of the account owner, as well as to clarify the payment method used by the Client to deposit or withdraw funds. If, after receiving the notification, the Client didn’t confirm his identity and payment method, the Company will send additional notification to the e-mail address indicated in the account details. A processing fee may be deducted from the amount to be refunded.
8. All winnings and/or losses may be reflected in the Client's account preceding confirmation of the final results. Once the result is deemed as final, all winning and or losses could change and will be reflected in the Client’s account. The Company reserves the right to choose the source of the final results as deemed appropriate. The Company reserves the right to delay for 48 hours (or longer, if necessary) the publication of winnings and/or losses after the end of the event and/or determination of the final result, whichever is later.
9. It is the Client's responsibility to notify the Company of any errors in the Client’s account, should there be any funds that were credited or debited in error. Sums that are credited in error to the Client's account are invalid and must be returned immediately. The Company reserves all right to void any transactions, including bets, to any credit error.
10. The Company reserves the right at any time to restrict any Client's ability to use the Website (or any other digital channels), to suspend or terminate an account, to void any bets, and to forfeit or withhold funds.
11. The Company reserves the right to void any or all bets made by and/or to withhold payments payable to any person, groups of legal entities, as a syndicate, or pending any outcomes of a subsequent investigation by the proper authorities.
12. In the event of fraudulent or money laundering Client activity, the Company is entitled to void bets, withhold, and forfeit money in the Client's account, and terminate the Client's account. In the event that any other Clients are involved in said activity, they will be subject to the same consequences.

RESPONCIBLE GAMING AND ACCOUNT SETTINGS
1. Gambling can have a negative impact, which can turn into an overwhelming and excessive desire to gamble and lead to addiction.
2. Gambling addiction is diagnosed as an impulse disorder, but is also a treatable psychological illness. Most people keep their gambling under control and are not in danger of becoming addicted to gambling. However, if gambling has become too big of a part of your life, you need to make sure that you stay in control of your gambling habits.
3. The Company stresses that gambling is entertainment and not the source of income.
4. The Company cares about its Clients and strives to make the gambling process transparent, safe and under control.
5. Gambling addiction can negatively impact family relationships, work, academic performance and can lead to bankruptcy or crime.
6. IF YOU ARE CONCERNED ABOUT YOUR GAMING HABITS/BEHAVIOUR, WE STRONGLY RECOMMEND YOU TO VISIT THE SPECIAL SECTION OF THE WEBSITE DEVOTED TO RESPONSIBLE GAMING.
7. By following the tips below, you can take better control of your gambling and reduce the risk of becoming addicted to gambling:
  1. Gamble for fun and not as a way to earn money;
  2. Only play when you are relaxed and concentrated;
  3. Take regular breaks;
  4. Keep track of your gambling. Consult the overview of your gambling transactions in your account;
  5. Decide your monthly gambling budget in advance;
  6. Only gamble what you can afford to lose;
  7. Independently of our standard deposit limits, you may set a lower amount as your own personal limit;
  8. Once you’ve set your limit, stay within it;
  9. Before you start playing, decide the winning amount at which you will end the game;
  10. Decide beforehand how high your losses can be, and be comfortable ending the game once you’ve reached your limit;
  11. Never play under the influence of alcohol or medication;
  12. Never play if you are feeling depressed.
8. You can control your gambling time and spending using the internal services in your account. Gambling session timer is available. In the History sections of your account, betting, withdrawal and deposit history and current balance can be viewed. There are several filters that enable more specific searches. Here you can see exactly what, when and how much you have bet, won and lost.
9. Setting gaming limits: The Company offers a range of different options that can be used to manage your gambling activity at any time. This includes tools which allow you to limit the amount you can deposit or wager/betting; time limits to help you control how much time you spend gambling; or the option to place a “timeout” on your account from gaming for a period of time. Once established, any decrease to these limits will be effective immediately. Any increase to these limits will become effective only after the end of the time period prescribed by applicable regulatory rules.
10. Timeout/Cooling Off Period: Should you need a timeout (“cooling off”) period from gambling, you can choose our timeout action. A Timeout (Cooling Off) is useful should you plan for a short-term break and still wish to access your account afterwards. It will temporary block your access to your account or any sites operated by the Company for specific period of time (24 hours, 7 days, 1 month or 3 months) and will keep you from receiving marketing.
11. On the other hand, a Self-Exclusion is a more conclusive break from gambling wherein you will not be permitted access to your account or any sites operated by the Company, for a period of 1 year up to lifetime exclusion, depending on the exclusion applied. Setting a Self-Exclusion is quick and easy, either go to your account page and choose the timeframe right for you or contact our customer support service by email, phone, or live chat and they will set one for you.
12. The Self Exclusion option is a wonderful tool that allows you to reclaim control. It grants you ample time to recover your losses and in times where you may be in the midst of experiencing an unfortunate life event. A Self-Exclusion will stop you from receiving marketing material from us and you will not be able to place any bets or deposit during this time.
13. When setting a Self-Exclusion, please look into making a similar exclusion with other operators where you have an account and at your national Self-Exclusion registry.
14. If you have a positive balance in your account, you can withdraw your funds after Self-Exclusion.
15. The Company recommends that you update your contact details (address or telephone number) in your account so that the Company can take protective measures against you opening new accounts with new contact details. If erroneous or incomplete information is provided or your details are not updated, the Company cannot be held responsible for any subsequent losses or other circumstances arising from these actions.
16. If you decide to use the Company's services after the end of the Self-Exclusion period, the Company may, at its sole discretion, refuse to resume cooperation with you.
17. The Company reserves the right to collect statistics on the behaviour of Clients and to take measures to identify Clients who are prone to addiction or addicted to gambling. If such Clients are identified, the Company can decide to restrict their access to the services of the Company in order to protect the Clients from addiction or to prevent the occurrence of addiction to gambling.
18. The Company does not allow minors to gamble. The Company does not advertise gambling or services to minors or mentally impaired people.
19. If the Client shares a computer with a minor, the Client must ensure that the minor does not have access to the Client's login details, passwords or services in their account.

ACTIVE AND INACTIVE ACCOUNTS
1. An account is considered inactive if it hasn’t been used (last transaction) for more than 12 consecutive months.
2. If the money balance on the Client's account is positive, the Company shall send to this Client a notification (via verified e-mail and/or verified phone number) about the forthcoming inactivation of their account no later than 28 calendar days before the expiration of the 12-month period.
3. The Company has the right to suspend or delete accounts if an account doesn't record any transaction for 12 consecutive months (such accounts are considered inactive).
4. If the money balance on the Client's account is positive, and this account is recognized inactive, the Company shall charge a fee for storing the Client's funds of EUR 50 (fifty) (or the equivalent in the Client's account currency) per month, beginning from the date the account is recognized as inactive, until the date the account is reactivated (the placing of a bet, or any other activity in the Client's account), or the reduction of the Client's balance to zero, whichever occurs earlier. The fee for storing the Client's funds cannot exceed the amount of the remaining funds on the Client's account.
5. Winnings and bets to be refunded are valid for payout within 12 (twelve) months from the date of the Client's last activity on the account. Winnings and bets will be written off in favor of the Company as unclaimed at the date the account is recognized as inactive.

DELETE AN ACCOUNT
1. The Client can delete his/her account at any time by sending an email to the support.
2. In order to return funds on a blocked or deleted account, you must contact support to clarify details necessary for refund.
3. If you want to delete your account due to gambling addiction, or your account was blocked due to fraudulent activities, you agree to never create a new account on this Website. The Company is not responsible for any losses you may incur after opening a new account. We reserve the right to delete an account violating these conditions at any time.
4. You can delete your account only if you do not have funds on the balance and/or there aren’t any withdrawal requests in the course of processing.

DEPOSIT RULES
1. Any financial transaction (balance replenishment / money transfer, etc.) via an account can be carried out at any time with the help of a financial institution or a payment service provider.
2. Method, conditions, availability and duration of monetary transactions on the account depends on the time required to perform these transactions, as well as on the country of residence of a Client and a financial institution used for these transactions.
3. The Company has the right to reject a transaction if a Client has not provide enough evidence to prove his/her identity, age, location, source of funds and ability to pay.
4. To prevent fraudulent actions with the use of bank cards, the Company can request from the Client a photo of the bank card, which was used to deposit/withdraw funds. The photo shall meet the following requirements: a photo of both sides of the bank card, the first 6 and the last 4 digits of the card number as well as the cardholder's name must be visible, and the CVV code on the back of the card must be COVERED.
5. A Client can deposit funds to his/her account by using only his/her personal bank card or personal account opened with a financial institutions or other payment methods authorized by a Client personally.
6. It is forbidden to provide access to the account to third parties, including for making deposits or withdrawing funds.
7. The Company does not interfere with the balance of an account unless it is necessary to:
  1. debit an account for a bet made, to be made or about to be made by its owner during a game;
  2. initiate a chargeback by request of a Client;
  3. pay basic bank fees for deposits and withdrawals.
8. The balance on an account may become negative if you have sent a chargeback request to a financial institution and it has been approved.
9. It is prohibited to use the Website for money laundering. The Company has the right to block any suspicious transactions and notify the relevant authorities about them.
10. A Client is fully responsible for paying and performing the necessary tax checks, as well as for paying all necessary taxes associated with winnings, prizes, his/her account and activities on the Website.
11. By accepting these General Terms and Conditions and depositing funds to the account, the Clients confirm that they will not use the account for:
  1. transferring funds between other accounts;
  2. depositing, storing, or saving funds on the Client's account without using these funds to place bets (for games);
  3. other financial transactions that are not related to placing bets and receiving winnings.
12. The Clients confirm and warrant that they use their own monetary funds to place bets. The Clients represent and warrant that they will not contact third parties to obtain funds to deposit into the Client's account.
13. The Clients independently pay payment system fees when depositing money to the Client's account and withdrawing money from it. The Company may decide to reimburse fees borne by the Clients and/or a group of Clients. This decision is made by the Company independently and can be revised at any time, while accrued fees are not cancelled. Compensation is accrued automatically.

WITHDRAWAL POLICY
1. The Company shall not process any withdrawal request until the Client identity are successfully verified. A Client can withdraw money from his/her account only if and when the Company has confirmed that the account is eligible for performing withdrawals.
2. Upon suspicious activity, requirements coming from compliance or regulatory bodies or withdrawal processing, the Company might request the following identification documents, proof of the payment methods, video identification, notarized identity verification, source of wealth and source of funds documentation, and political status documentation. The Company reserves the right to request any additional verification documents, if needed.
  In relation to deposits and withdrawals of funds into and from the Client‘s account, the Client shall only use payment methods (including, but not limited to: credit/debit cards, e-wallets, bank accounts) that are legit (per the Company discretion) and lawfully belong to the Client. Withdrawals can only be made using the exact same payment method that the Client used to add funds to the Client’s account.
3. Available withdrawal methods may differ depending on the market the Client originates from. Where this is not possible due to any reasons outside our control, the Company has the right to choose a withdrawal method in its sole discretion or the Client shall be requested to provide an alternative payment method alongside with sufficient proof that the payment method is registered in the Client’s name and/or lawfully belongs to the Client. It shall be within the Company's sole discretion to determine whether proof provided by the Client is sufficient or not.
4. The Company may, in its sole discretion and in accordance to the licensing compliance rules and an internal risk assessment, require a first payment of winnings for the Client being released as the bank transfer wire with a purpose of completing the account verification checks.
5. The Client acknowledges that the Client is fully responsible for providing the Company with accurate payment details upon requesting a withdrawal or a refund from Client’s account.
6. The settlement and payout of winnings to a Client are made within 30 (thirty) calendar days from the date of official publication of the results (outcomes) for the last event in respect of which the bet was placed, unless other time limits are set by the Company due to unexpected external circumstances.
7. The results indicated in the official protocols published on the websites of sports federations, team websites, and other official sources of information are considered valid. The Company reserves the right to use any public official sources, as well as its own sources and/or broadcasts to determine the outcome of an event. If the results in the official sources differ, the Company reserves the right to unilaterally determine the source of information about the event and event outcomes for the purposes of these General Terms and Conditions.
8. If the comment to the event specifies the source of information by which the outcome of the event will be determined, then the specified source shall be consider as the main source when determining the result. If the information on several sources differs, the Company makes the calculation according to the data from the main source.
9. The information on statistical indicators provided in the event tracker/betting line is for informational purposes only and is not the basis for calculating. The statistical indicators used to settle bets are determined in accordance with official protocols published on the websites of sports federations, the Company’s own sources and/or broadcasts. The Company reserves the right to unilaterally determine the source of information on statistical indicators for the purposes of these General Terms and Conditions.
10. If the Company credits a Client’s account with winnings that do not belong to the Client, whether due to a technical error or otherwise, the amount will remain the property of the Company and the amount will be deducted from the Client's account. If the Client has withdrawn funds that do not belong to him/her prior to the Company becoming aware of the error, the paid amount will (without prejudice to other remedies and actions that may be available at law) constitute a debt owed by the Client to the Company. In the event of an incorrect crediting, the Clients are obliged to notify the Company immediately via email.
11. All winnings equal to or exceeding EUR 2,000 (two thousand), or the equivalent in another currency, are deemed big winnings. Big winnings are credited to a Client's account only after joint verification by the Company and its partners of the circumstances of the big winnings and confirmation from the partners of the Company that the big winnings were obtained in an honest way. If, for any reason, big winnings are credited to a Client's account before the verification process is completed, but according to the verification results, the big winnings are found to be unjustified, the previously credited big winnings (unjustified) are debited. If, for any reason, big winnings are credited to a Client's account before the verification process is completed, the winnings cannot be withdrawn by the Client from the account until the verification process related to these winnings is complete.
12. The Company establishes the following limits for each Client for the withdrawal of funds from the Client's account:
  1. no more than EUR 5,000 (five thousand) (or its equivalent in another currency) per day;
  2. no more than EUR 15,000 (fifteen thousand) (or its equivalent in another currency) per week;
  3. no more than EUR 50,000 (fifty thousand) (or its equivalent in another currency) per month.
13. The minimal amount for withdrawal is EUR 20 (twenty) or an equivalent.
14. The Company reserves the right to change (increase/decrease) the limits set in this section unilaterally at its sole discretion, including for a specific Client or Clients (without changing these General Terms and Conditions). The limits for withdrawal of funds from the Client's account as a result of big winnings are established individually for each Client who has received big winnings.
15. The withdrawal of funds from a Client's account usually takes up to 72 hours from the moment the Company accepts the Client's request (for amounts less than EUR 1,000 (one thousand) or the equivalent in another currency), and for amounts over EUR 1,000 (one thousand), the withdrawal of funds from a Client's account usually takes up to 7 (seven) working days. The time frames specified in this Paragraph are indicative.
16. The Company is entitled to deny the withdrawal of funds from the Client's account to payment systems, offering a payout via bank transfer in return.
17. The Company can refuse a money withdrawal request if the details given by the Client for withdrawing funds from the Client's account do not coincide with the details from which the funds were deposited by the Client to the Client's account.
18. Prior to withdrawing, Clients need to complete a 1-time rollover of their deposits. Towards the rollover are counted all settled sports bets with min odds 1,3 or higher and casino/live casino bets placed with risk higher than minimum risk level (Free bets, Promo bets (bets when promo code is used), Bets when booster/boosters are used, Bets when bonus balance is used, Cash-out bets, Tie (Draw), Cancelled, Refunded, Denied bets, or bets placed on multiple outcomes of the same event and bets on canceled events are not considered towards the calculation of the rollover; and casino/live casino bets placed with minimum or no risk, and bets in casino games that allow actions with minimal impact of the game balance, including games with zero or near-zero mathematical expectation and the possibility of opposite bets (for example, roulette, baccarat, dice and similar games), are not considered towards the calculation of the rollover). In case a Client doesn’t meet the requirement of a 1-time rollover of their deposits, the Company reserves the right to reject withdrawal or charge the withdrawal request with up to an 20% administrative fee.
19. The Company is not responsible in case of non-compliance with the aforementioned withdrawal terms due to technical reasons outside our control.
20. The Company will not be held liable for any delays in receiving the funds from credit card and bank transfer withdrawals, where processing time depends on external financial institutions.
21. The Client shall not treat the Company as a banking institution nor expect any interest. Funds which have been deposited and not used for wagering or gameplay shall not be available for withdrawal. The Company reserves the right to charge fees for processing withdrawals.
22. Bank charges might apply to the transfer of deposits and withdrawals. Payment of these charges will be the Client’s responsibility and may vary according to the amount and method of money transferred.
23. If the Client's gameplay leads the Company to believe that he/she has been abusing exchange rate fluctuations, the Company may decide to charge a commission on such transactions. The Company’s currency exchange rates will reflect the daily rates. The Company reserves the right to suspend and close any account that is not being used for the purpose of playing on the Website. The reasons for this include but are not limited to exchange rate abuse and deposits without corresponding play.
24. Funds marked as “bonus money” or stuck in an aborted game will not be available for withdrawal.

REFUND POLICY
1. A refund request will only be considered if it is requested within the first twenty-four (24) hours of the alleged transaction, or within thirty (30) calendar days if a Client alleges that another individual has accessed his/her Client’s account.
2. Before a refund is processed all bonuses and winnings in your balance will be deducted prior to calculating the amount to be refunded.

ANTI-MONEY LAUNDERING POLICY
1. The Company implements all the comprehensive measures against money laundering and the financing of international terrorism (AML Policy). The Company maintains a strong and principled stance on the prevention of all illegal activities and is guided in its activities by the relevant regulations and internal policies of the Company.
2. As soon as the Client applies to open an account, the Client is agreeing to abide all the rules and regulations relating to anti-money laundering that are in place. In short, the Client binds himself not to use funds that are, in any way whatsoever, the proceeds of crime.
3. Clients may not use the Company’s services in any way directly or indirectly associated with money laundering.
4. If the Client does not respect these rules and regulations, then the Company may suspend the Client’s account pending investigation.

DISCLAIMER OF LIABILITIES
1. A Client shall be fully responsible for any activities undertaken on his/her account, including the participation in games. The Website and games are provided without any warranties, express or implied.
2. The Company, its directors, employees, partners, service providers:
  1. do not guarantee that the software or the Website are consistent with that purposes, which they can be used with;
  2. do not guarantee that the software and Website do not and will not have any errors;
  3. do not guarantee that the Websites and games will be smooth accessible;
  4. are not responsible for any loss, costs, expenses or damages, whether direct, indirect, special, consequential, incidental or otherwise, arising in relation to your use of the Websites or you’re playing the games.
3. You agree to respect the security of the Company, its directors, employees, partners and service providers and protect them from any cost, expense, loss, damages, claims and liabilities howsoever caused that may arise in relation to your use of the Website or participation in the games.
4. The Company is not responsible or liable for any typographical, technical, or human error in the postings of any type of odds. In the event of such an error, the Company holds the right to void any affected bets in order to correct the error.
5. The Company reserves the right to withdraw the Website and/or elements of the Website at any time.
6. The Company is not liable to the Client for any indirect, accidental or unintended losses or damages (including lost profits) under any circumstances, even if the Client was notified about the possibility of these losses or damages.
7. The Company is not liable to the Client for any loss of data, loss of benefit, loss of revenue, loss of business opportunity, loss of or damage to goodwill or reputation, business interruption.
8. The Client hereby accepts that by using the Website, there is a risk that the Client may lose money. The Client agrees that his/her use of the Website is at his/her own risk and that the Company accepts no responsibility and shall not be liable for any consequences that are alleged to have occurred through the Client's use, or misuse, of the Website.

PRIVACY POLICY
1. The Company collects, stores and processes the personal information of its Clients obtained when they use the services of the Company.
2. By submitting information to the Company, the Client confirms his/her consent to the Company's use of the Client's personal details.
3. All information about you and your account, which you use for action on the Website and which we held, is securely stored and remain confidential.
4. Detailed information about what personal data we collect, how we use and store it is contained in the Privacy Policy posted on the Website.

BONUSES
1. The Company reserves the right to remove, add or change any bonus available on any Client's account. Any active bonus will not be removed by the Company under normal circumstances.
2. Wagering requirements may be linked to bonuses. These requirements are displayed before the Client decides to use the bonus. Withdrawal of funds is possible only for the real cash balance, the bonus cash balance is lost when withdrawing. The Company independently selects and sets wagering requirements for its services.
3. Bonuses can be received once per Client account, household, address, mobile phone, shared computer and shared IP address. Risk-free bets on any games or similar bonus services do not count toward wagering requirements. Winnings from free spins are added to the real money balance.
4. The maximum amount of money that can be won from bonus funds may be limited by the Company. The Company may impose a limit on the maximum and minimum bet if there is an active bonus. Violation of the limits will result in cancellation of the bet.
5. The Company reserves the right to impose various restrictions on bonuses in different countries where Clients may reside. The Company also reserves the right to offer certain bonuses to individual Clients or groups of Clients, as well as to discontinue the provision of bonuses, change the requirements for the provision of bonuses or the requirements for the use of bonuses without explanation and/or compensation in any form.
6. Should a Client or group of Clients abuse any bonus, the Company is entitled to cancel any winnings and close the account of the Client or group of Clients.
7. Information about bonus programs (permanent, seasonal, temporary, special), promotions and other activities is posted on the website of the Company. There may be separate rules for the use of certain bonus programs (such rules will be posted on the Website).

LEGAL RESTRICTIONS
1. Access to or use of the Website or any services through the Website may be illegal for some or all residents or persons located in certain countries. The Company does not aim to provide services and access to the Website in countries and territories where the services of the Company may be deemed illegal activities. The fact that the Website is available in any such country/territory or is displayed in the official language of any such country should not be construed as a representation or warranty regarding the legality of access to and use of the Website, the legality of making deposits, wagering, and receiving winnings. The availability of the Website does not constitute an offer or invitation from the Company to use the services of the Website or the services of the Company in any jurisdiction in which such activity is prohibited by law.
2. It is the Client's responsibility to determine the applicable law in the place where the Client is located.
3. Should the Company become aware that a Client resides in a country in which the use of the Website and services of the Company is illegal, or a Client uses the Website from a country in which the use of the Website is illegal, the Company is entitled to immediately close the account of such Client.
4. Using of services, provided by the Company, in defamatory, abusive, obscene, unlawful, of a racist, sexist or other discriminatory nature is strictly prohibited. Clients also must not use any abusive or aggressive language or images, swear, threaten, harass or abuse any other person (including other Clients and administration of the Company).
5. You agree that you will use the Website for personal entertainment only. It is prohibited to provide access or reproduce the Website or any part of it in any form whatsoever without our express consent, including creating links to it.

SOFTWARE
1. In order to use the services of the Company, the Client may be required to download and install software provided by third parties on the Client's personal device used to access the services of the Company ("Software"). The Software may include, but is not limited to: mobile applications, downloadable products of the Company, as well as any advertising, marketing and/or auxiliary applications, products and software.
2. The Client may be required to enter into a separate agreement with the owner or licensor of such Software regarding its use by the Client (the "Third-Party Software Agreement"). In the event of any inconsistency between these General Terms and Conditions and any Third-Party Software Agreement, these General Terms and Conditions shall prevail.
3. The Client is responsible for ensuring that any Software is downloaded to the Client's device in a manner compatible with the specific configuration of the Client's device. For the avoidance of doubt, the Company is not responsible in the event that an incorrect download of any Software adversely affects the operation of the Client's device.
4. Where problems occur in the Software or hardware used by the Company to provide its services, the Company shall take all reasonable steps to remedy the problem as soon as possible. In cases where such problems lead to an interruption in the provision of the services where the provision of services cannot be continued from the position when the provision of services was interrupted, the Company shall take all reasonable measures to treat Clients fairly.
5. The Company does not provide Internet access services to Clients and is not responsible for connection failures/delays/other issues that may occur on the Client's devices and/or the devices of network providers. Internet connection failures during a Client's confirmation of a bet are not grounds for canceling the bet. The Client is aware that the Company's services are provided via electronic methods of communication/connection, and the Company is not responsible for any possible software errors, failure of services, or other similar disruptions that may occur during the remote provision of services.
6. The Company reserves the right, in its own discretion, alter or amend any product or service (including any pricing policies) available through the Website. Changes can be made at any time, but without prejudice to any games and/or bets already in progress at the time of such amendment. We may limit periodically your access to some parts of the Website in order to perform maintenance of the Website / to make changes in it / to amend any game or product, provided by the Website.

ERRORS
1. When using the services, you may have a situation, when we accepted a bet or wager, or made a payment by mistake. A list of such circumstances is (but is not limited):
  1. if we misstate any odds or terms of a bet or gaming wager to you as a result of obvious error or omission in inputting the information or setting up a market, or as a result of a computer malfunction;
  2. if the amount of received winning is incorrect (including that cases, when it happens because of the mistake in users guide or technical failure).
2. The Company reserves the right to:
  1. correct any errors, which are related to placed bet, or error connected with third-party provider;
  2. at its own discretion, not to compensate for funds, which were lost as a result of such errors.
3. The Company (including our employees and agents), our partners or suppliers are not responsible for any losses (including loss of winnings), that happened as a result of any our or your error.
4. If you become aware of any error connected with services, provided by us, you shall inform us about it as soon as possible.
5. The Company reserves the right to cancel any bet / withhold any winnings, if they were made or were gotten by using the funds, which we transferred to you by mistake.

VIRUSES, HACKING AND OTHER OFFENCES
1. It is strictly prohibited for Clients to:
  1. damage the Website in any way;
  2. attempt to gain non-authorized access to the Website, the servers on which the Website is stored or any server, computer or database connected to the Website;
  3. use wrong incorrect information when creating the account and generally regarding to the Company;
  4. intentionally or accidentally use any features, which may affect the function of the Website in any way. Following examples relay to such features, but not limited to: releasing or propagating viruses, worms, trojans, logic bombs or similar material, that is malicious or harmful;
  5. interfere in any way in the functioning of the Website, to delete or alter any parts/information, which is included on the Website;
  6. attack the Website via a denial-of-service attack or a distributed denial-of-service attack.

INTELLECTUAL PROPERTY
1. All Website design, text, graphics, music, sound, photographs, video, their selection and arrangement thereof, software compilations, underlying source code, software and all other materials that constitute part of the services are subject to copyright and other proprietary rights which are either owned by the Company or used under license from third party rights owners.
2. Under no circumstances does the use of the services grant the Client any intellectual property rights (e.g. copyrights, know-how or trademarks) owned by the Company or any third party, except for the rights to personal, non-exclusive, non-alienable use of such intellectual property in the process of using the services in accordance with these General Terms and Conditions.
3. The Client is not granted any rights to use or reproduce any trademarks or logos that appear on the Website.
4. The Client shall not copy, store, publish, lease, license, sell, distribute, modify, add, delete or interfere with the operation of the Website or any part of it in any way, directly or indirectly disrupt the operation of the Website or modify it, nor shall allow any other person to do the same.

TRANSFER OF RIGHTS AND OBLIGATIONS
1. The Company reserves the right to fully or partially transfer, assign, sublicense or pledge the rights and/or obligations specified in these General Terms and Conditions to any individual without the Client's prior notice, provided that any of these actions are made on the same terms and conditions or terms and conditions that are no less favorable for the Client.
2. The Client cannot share, sublicense, assign or otherwise transfer any of their rights or obligations to third parties in accordance with these General Terms and Conditions.

DISPUTE RESOLUTION
1. Complaints, queries, feedbacks, requests and difficulties are to be directed to our Client Support team.
2. Clients may lodge a complaint free of charge at any time up to 6 (six) months of the settlement of the bet or the incident about which they are making a complaint. In the case of complaints about in-running sports betting, Clients must act promptly and report their concerns to the Company as soon as possible, as prompt action may be necessary if the investigation may depend on data relevant to the complaint which — due to the nature of in-running betting — may no longer be available after a short period, insofar as the Company cannot reasonably be expected to preserve such data any longer.
3. Complaints can only be made by the registered Clients.
4. The complaint submission form is available on the Website. Complaints related to Responsible gaming or categorized by the Company as related to Responsible gaming will be prioritized.
5. The Support team will do its best to provide the Client with a reply or solution within 4 (four) weeks from the Client’s query or complaint (5 (five) business days for Responsible Gaming related complaints).
6. In exceptional circumstances wherein, we feel that adequate resolution of the complaint requires further investigation and/or additional information, we may extend the timeframe by a further 4 (four) weeks (the Client will be informed of the delay). The timeframe for Responsible Gaming related complaints may be extended not more than for 2 (two) weeks.
7. In any case within 1 (one) week (2 (two) business days for Responsible Gaming related complaints) the Support team will provide the Client with:
  1. Complaint receipt confirmation;
  2. An explanation of how the complaint will be processed;
  3. A notice of the average timeline for resolution of the complaint.
8. Complaints related to Responsible gaming or categorized by the Company as related to Responsible gaming will be prioritized.
9. If additional information/document is reasonably required to address the complaint fully, the Company will request this information/document within the complaint resolution period. Should the complainant (the Client) not provide the necessary information within the complaint resolution period, the Company may extend the complaint resolution period and/or reject the complaint.
10. A Client will always receive a final determination (the outcome of the complaint) of their complaint from the Company in writing (via e-mail).
11. If the Client believes that his/her complaint has not been handled satisfactorily and would like to appeal against Company’s handling of the complaint, he/she may refer the dispute to the designated Alternative Dispute Resolution (ADR) entity (also referred to as ‘the ADR’). The ADR will examine the circumstances of the dispute in order to decide the outcome thereof. The designated ADR entity provides impartial ADR services for disputes that have arisen between Clients and the Company, as the B2C operator in this case. In order to avail oneself of this service, the Client will need to adhere to the following guidelines:
  1. the Client needs to first ensure that he/she has tried to resolve the dispute via Company’s internal complaints procedure (Support service). It is only once this attempt has not been fruitful that the ADR entity will take into consideration any ADR dispute form submitted by a Client. The Client shall use the ADR dispute procedure before any legal/court proceedings;
  2. a minimum claim (complaint) value required for escalation to ADR is EUR 1,000 (one thousand) or equivalent;
  3. Clients may only resort to assistance from the ADR if the dispute is not being or has not been handled by another ADR service provider, regulator, or court. The ADR reserves the right to refuse any submission for review of a dispute if it deems the latter to have been submitted to a third party, or if it considers such request to be frivolous, vexatious, or does not relate to the outcome of a gambling transaction (example, betting result, application of bonus offers, misleading terms and conditions, or account management). It may also refuse to consider the dispute if in doing so, the effective operation of the ADR would have been seriously impaired, or if it feels that either of the parties has attempted to intimidate, threaten or exert undue external pressure on the ADR process;
  4. once the designated ADR tackles the dispute, the ADR’s outcome is considered to be a binding decision vis-à-vis both the Client and the Company. This therefore means that Clients may only seek further legal and judicial recourse in regards to matters allowed by applicable law. Such circumstances usually include, for instance, situations where the ADR has acted in a serious manner contrary to the rules of impartiality and equity according to law and such action has thereby prejudiced the Client’s rights;
  5. the Company may offer the Client recourse to a form of non-binding dispute resolution, including mediation;
  6. submission of a request for assistance from the ADR is to be submitted within 6 (six) month from the conclusion of the Company’s review of the complaint;
  7. once the matter has been referred to the ADR, the Company will not be replying to any Client’s correspondence. Any communication will be channeled through the designated ADR.
12. Curacao Gaming Authority does not mediate in individual disputes between Clients and the Company, but if you feel the Company is in breach of regulations than the Client may contact the Curacao Gaming Authority.

mostbet88.com is owned and operated by Svideloco N.V., a company registered and established under the Law of Curaçao, registration number 161541, registered address: Trias Building, Hanchi Snoa 19, Willemstad, Curacao Curaçao.

mostbet88.com is licensed and regulated by the Curacao Gaming Control Board (license OGL/2024/421/0223).

Remember that gambling can be addictive. Play responsibly. mostbet88.com only accepts customers 18 years of age or older in accordance with your jurisdiction.

In certain jurisdictions Svideloco N.V. is using NEVADIN LIMITED (a company registered and established under the Law of Cyprus, registration number: HE 433770, registered address: Agias Zonis & Thessalonikis, NICOLAOU PENTADROMOS CENTER, Floor 10, Flat/Office 1001A, BLOCK B, 3026, Limassol, Cyprus) as a payment agent.

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